Staying Safe During Covid-19
The safety of our customers, third parties and everyone here at Noble Green Wines is our number one priority. We are closely following the advice from the UK Government, Public Health England and the World Health Organisations.
To keep everyone informed about exactly how Covid-19 is affecting us here at NGW, we have compiled a list of safety measures that we have put in place, as well as answered some frequently asked questions. If you would like any further information on the below, please email firstname.lastname@example.org.
Are you open?
Yes, we are. Our opening hours are Tuesday to Saturday - 10 am - 6 pm. We are closed on Sunday and Monday. During our opening times, social distancing measures will be in place. To keep you, and our staff safe, we ask you to adhere to the guidance provided at the store when shopping with us.
What you can expect in-store.
Sadly we've had to restrict access to a significant part of the store so that we can ensure suitable distancing. However, we've set up a new sales counter where you're welcome to come in and purchase anything from our range. To make up for not being able to browse the shelves as before we've got terminals and tablets set up ready for you to browse the range on our website instead.
- A maximum number of four people allowed in the store at any one time.
- Hand sanitiser at the entrance, which we ask you to use before entering the store.
- One way system, displayed using signage on the floor, which we ask you to follow.
- Perspex screens at the tills, to keep you and our staff safe.
- Card only payments, we will not accept and cash payments.
- No access to the rear of the store or beer room to browse, we have got two tablets and a desktop for in-store browsing.
- Daily cleaning procedures - wiping down of card payment machines and work surfaces during the day.
- Security barriers are blocking off access into main shop areas to customers.
Are you still delivering?
Yes. We are still delivering both on our local and national deliveries. You can place your orders online or in-store with one of our staff members. Our local delivery is free for orders over £40 and £5 for orders under £40. To qualify for local delivery, you must live within one of the following postcodes: TW1, TW2, TW3, TW4, TW7, TW11, TW12, TW13, TW16, TW17, KT1 & KT8. National deliveries are free for orders over £150 and £10 for orders under £150 (excluding the Scottish Highlands, islands, Isles of Scilly and Isle of Wight where higher rates apply).
Delivery Service and Timings:
Orders for delivery to addresses in our local area will often be delivered on our vehicles. For the wider UK, we use a carrier service. Deliveries are made on working days between Monday and Friday, and we will endeavour to deliver them within 2-4 working days of receiving your order. Our carriers are not able to deliver on weekends or public holidays. We cannot specify exact delivery times, but if you have any specific requests, please give us a call or email, and we will try our best to help whenever we can.
Receiving your delivery:
If it is possible that nobody will be there to receive and sign for the goods being delivered, we will ask our carrier to leave the consignment in a suitable location if you wish to specify one. This is done strictly on the understanding that If any consignment so placed subsequently goes missing, or is damaged, neither ourselves nor our carriers will be held responsible.
Can I still Click and Collect?
Yes. This is the way we would urge you to order if possible. By ordering for click and collect, you can guarantee that what you order is what we have in stock. You can order any time, and in most cases, your order should be ready to collect the same day.
How much do I need to order?
Any amount you like; there's no minimum quantity.
We'll send you an email when it's ready. Knock on the rear door at the car park, and we will we conduct a 'no-contact' handover of your order.