Terms & Conditions
Last revision date: 14 January 2009
1. Definitions 2. Use of the website 3. Privacy
4. Purchase of products 5. Carriage and delivery 6.
Refund policy 7. General
Welcome to the NobleGreenWines.co.uk website Terms & Conditions for use. These
Terms & Conditions apply to the use of this Website and by accessing this Website
and/or placing an order you agree to be bound by the terms and conditions set out
below. If you do not agree to be bound by these terms and conditions you may not
use or access this Website.
Before you place an order, if you have any questions relating to these Terms &
Conditions, please contact as at email@example.com by e-mail or call us
on 020 8979 1113 between 11.00am & 6.00pm, Monday to Friday.
"Product" means a product displayed for sale on the Website; "Product Description"
means that part of the Website where certain terms and conditions in respect of
the individual Product are provided; "Users" means the users of the Website collectively;
"Personal Information" means the details provided by you on registration; "We/us"
means Noble Green Wines Ltd; "Website" means the website located at www.noblegreenwines.co.uk
or any subsequent URL which may replace it; "United Kingdom" means England, Wales,
Scotland, Northern Ireland and the Channel Islands and "You" means a user of this
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2. USE OF THE WEBSITE
You are provided with access to this Website in accordance with these Conditions
and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
The Personal Information which you are required to provide when you register as
a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by updating
your information online through the My Account pages or by contacting our Customer
Services representatives by e-mail at firstname.lastname@example.org, or call us on 020 8979
1113 between 11.00am & 6.00pm, Monday to Friday. You agree not to impersonate
any other person or entity or to use a false name or a name that you are not authorised
You agree fully to indemnify, defend and hold us, and our officers, directors, employees,
agents and suppliers, harmless immediately on demand, from and against all claims,
liability, damages, losses, costs and expenses, including reasonable legal fees,
arising out of any breach of the Conditions by you or any other liabilities arising
out of your use of this Website, or the use by any other person accessing the Website
using your shopping account and/or your Personal Information.
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof)
with or without notice to you and you confirm that we shall not be liable to you
or any third party for any modification to or withdrawal of the Website; and/or
Change the Conditions from time to time, and your continued use of the Website (or
any part thereof) following such change shall be deemed to be your acceptance of
such change. It is your responsibility to check regularly to determine whether the
Conditions have been changed. If you do not agree to any change to the Conditions
then you must immediately stop using the Website
Third party links
To provide increased value to our Users, we may provide links to other websites
or resources for you to access at your sole discretion. You acknowledge and agree
that, as you have chosen to enter the linked website we are not responsible for
the availability of such external sites or resources, and do not review or endorse
and are not responsible or liable, directly or indirectly, for
(i) the privacy practices of such websites,
(ii) the content of such websites, including (without limitation) any advertising,
content, products, goods or other materials or services on or available from such
websites or resources or
(iii) the use to which others make of these websites or resources, nor for any damage,
loss or offence caused or alleged to be caused by, or in connection with, the use
of or reliance on any such advertising, content, products, goods or other materials
or services available on such external websites or resources.
We will not ask you for personal information unless it is required to deliver you
specific information, services or products.
We will not share your personal information with anyone except to comply with the
law, improve our products, or protect our rights.
We don't store personal information on our servers unless necessary for the operation
of your account or you have chosen to do so.
full details of our policy. Questions regarding this Policy should be directed to
the Customer Services department of Noble Green Wines Ltd as follows:
Customer Services Manager
Noble Green Wines Ltd
153-155 High Street
4. PURCHASE OF PRODUCTS
Description of products
We will take all reasonable care to ensure that all details, descriptions and prices
of Products appearing on the Website are correct at the time when the relevant information
was entered onto the system. Although we aim to keep the Website as up to date as
possible, the information including Product Descriptions appearing on this Website
at a particular time may not always reflect the position exactly at the moment you
place an order. We cannot confirm the price of a Product until your order is accepted
in accordance with our Order acceptance policy.
Noble Green Wines Ltd sell products containing intoxicating liquor. For clarity,
a drink containing alcohol is classified as intoxicating if it contains more than
0.5% of alcohol by volume (0.5% abv). Vintages, labels and closures may vary. All
wines are 75cl and all spirits and liquors 70cl unless otherwise stated.
Under the Licensing Act 2003, it is an offence to purchase or attempt to purchase
alcoholic liquor if you are under the age of 18. Noble Green Wines Ltd is committed
to upholding both their legal and social obligations as a retailer of intoxicating
In accepting these Conditions, you agree to provide Noble Green Wines Ltd truthful
and accurate information and act in accordance with the Licensing Act of 2003.
We will not sell or deliver alcohol to anyone who is, or appears to be, under the
age of 18. By placing an order you confirm that you are at least 18 years old and
we reserve the right not to deliver if we are unsure of this.
We will take all reasonable care, in so far as it is in our power to do so, to keep
the details of your order and payment secure, but in the absence of negligence on
our part we cannot be held liable for any loss you may suffer if a third party procures
unauthorised access to any data you provide when accessing or ordering from the
We reserve the right not to accept any order.
The placing of an order anywhere on our website does not constitute a contract,
which is made only when we accept your order and process payment
All goods are offered subject to availability. We cannot guarantee the availability
of specific vintages.
We accept the following major payment cards only; Visa, MasterCard, Switch, Maestro,
Delta and American Express. Payment will, be debited from your account upon receipt
of your order. You are responsible for confirming that you are the legitimate holder
of the credit/debit card and that your details are correct. All credit/debit cardholders
are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to authorise payment, we will not be
able to process your order and a message will appear informing you that the transaction
cannot be processed.
We cannot guarantee availability of all products at all stores. In the event that
a product is unavailable when you place your order, we shall contact you to arrange
replacement, or another acceptable arrangement for the completion of your order.
5. CARRIAGE & DELIVERY
Delivery is free for orders over £75 within most parts of mainland Britain.
Orders of less than £75 will incur a £6.99 delivery charge.
Note: We are only able to deliver to addresses within Mainland
We may use an independent courier. The courier will only attempt to deliver the
product twice, after which we regret that you will be responsible for making your
own arrangements with them for delivery. The products will be returned to our warehouse
if they have not been collected from the courier 3 days after the second delivery
attempt, and we reserve the right to pass on the cost of redelivery in this event.
It is essential to check all goods before signing for them. If you are unfortunate
enough to receive a damaged consignment, please write 'Damaged' clearly on the consignment
note beneath your signature, or if you have not received your wines within 10 days
of ordering, please advise us by e-mail at email@example.com, or call us on 020 8979
1113 between 11.00am & 6.00pm, Monday to Friday.
6. RETURNS AND REFUNDS
We will provide a full refund or replacement for any wines that are faulty. This
does not affect your statutory rights.
We may require faulty, bottles to be returned to us. We will arrange this as necessary
at your convenience
If you have received an item not on your order, or part of your order is missing
we will arrange for collection and redelivery if appropriate.
Breakages or shortages must be registered with us within 24 hours of delivery.
We will refund the price of the item to the purchaser or exchange the product once
it is received by us. If you have arranged for a credit rather than an exchange
or return, your account will be credited within 5 working days of your goods being
received by us.
Goods requested to be delivered unsigned for are left at your own risk.
Change or cancel an order
If you wish to change or cancel an order please advise us by e-mail to firstname.lastname@example.org,
or call us on 020 8979 1113 between 11.00am & 6.00pm, Monday to Friday. Please
have the order number and date the order was placed to hand.
Breakages or shortage must be notified within 24 hours of delivery. Goods requested
to be left unsigned for are left at the customer's own risk. Consequential loss:
we shall not be liable for any consequential loss however caused, including (but
not limited to) loss caused by late delivery.
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual
property rights in all material or content supplied as part of the Website shall
remain at all times vested in us or our licensors. You are permitted to use this
material only as expressly authorised by us, or our licensors.
You acknowledge and agree that the material and content contained within the Website
is made available for your personal non-commercial use only and that you may (if
necessary to make a Purchase) download such material and content onto only one computer
hard drive for such purpose. Any other use of the material and content of the Website
is strictly prohibited. You agree not to (and agree not to assist or facilitate
any third party to) copy, reproduce, transmit, publish, display, distribute, commercially
exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree
to comply with all applicable laws, statutes and regulations regarding the Website
and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information
we place on the Website, we make no warranties, whether express or implied in relation
to its accuracy. The Website is provided on an "as is" and "as available" basis
without any representation or endorsement made and we make no warranties of any
kind, whether express or implied, in relation to the Website, or any transaction
that may be conducted on or through the Website including but not limited to, implied
warranties of non-infringement, compatibility, security, accuracy, conditions of
completeness, or any implied warranty arising from course of dealing or usage or
We make no warranty that the Website will meet your requirements or will be uninterrupted,
timely or error-free, that defects will be corrected, or that the site or the server
that makes it available are free of viruses or bugs or represents the full functionality,
accuracy, or reliability of the Website. We will not be responsible or liable to
you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all
warranties of any kind, whether express or implied, in relation to the Products.
This does not affect your statutory rights as a consumer, nor does it affect your
Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence),
pre-contract or other representations (other than fraudulent or negligent misrepresentations)
or otherwise out of or in connection with the Conditions for:
Nothing in the Conditions shall exclude or limit our liability for death or personal
injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable,
then that provision shall be deemed to be severable from the Conditions and shall
not affect the validity and enforceability of any of the remaining provisions of
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach
of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving
even if for any reason one or other of those provisions is held to be inapplicable
or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions
must be in writing and signed by both parties. In this way, we can avoid any problems
surrounding what Noble Green Wines Ltd and you are expected to do. You confirm that,
in agreeing to accept the Conditions, you have not relied on any representation
save insofar as the same has expressly been made a term of these Conditions and
you agree that you shall have no remedy in respect of any representation. Your Statutory
Rights are not affected by these terms and conditions. Nothing in this Clause shall
limit or exclude our liability in respect of any fraudulent or negligent misrepresentation
whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of
England and you irrevocably submit to the exclusive jurisdiction of the courts of
The registered company address of Noble Green Wines Ltd is Kings House, 12-42 Wood
Street, Kingston upon Thames, Surrey. KT1 1TG. Company registration number: 5619466.